k499 Privacy Policy

k499 is a trusted online betting and casino platform in Bangladesh. We place the highest priority on our users' privacy and are committed to keeping your personal information secure. This privacy policy ("Policy") explains what information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties.

By registering on our platform or using any of our services, you agree to comply with this privacy policy. If this policy changes, we will notify you accordingly. We recommend that you review this policy regularly.

1Personal Information

When you register with k499 or use our services, we may collect the following information:

• Full name and username
• Email address
• Date of birth (for age verification — only users aged 21 and above may register)
• Home address
• National ID card or passport details (for identity verification)
• Mobile number (for account verification and security)
• Payment information, such as bKash, Nagad, or Rocket account details

2Automatically Collected Information

When you use our platform, we automatically collect certain technical information, including:

• IP address and device identifier information
• Browser type and version
• Operating system
• Pages you visited and time spent on them
• Session cookies and log file data
• Referral URL

This information is used to improve platform performance, prevent fraud, and enhance the user experience.

3Transaction Information

We maintain a complete record of your financial transactions, including deposit and withdrawal amounts, dates and times, and details of the payment method used. This information is used to ensure financial security and to resolve any disputes.

4Purpose of Using Information

k499 uses the information we collect for the following purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To operate the betting, slots, and casino services you use.
• Financial transaction processing: To process deposit and withdrawal requests.
• Security: To prevent fraud, deception, and illegal activity.
• Customer support: To respond to your questions and resolve issues.
• Communication: To send important notices, updates, and promotional information.
• Responsible gaming: To identify patterns of excessive play and provide assistance.

5Marketing and Communication

If you consent to receiving our promotional emails, we may inform you about new offers, bonuses, and platform updates. You may withdraw this consent at any time by using the "unsubscribe" option in our emails or by contacting our support team.

6Cookie Policy

k499 uses cookies and similar tracking technologies to keep the website functioning properly. Cookies are small text files stored in your browser.

We use the following types of cookies:

• Essential cookies: The website's core functions are not possible without these. Login session and security cookies fall into this category.
• Functional cookies: Help remember your preferences and settings, such as language preference.
• Analytics cookies: Collect anonymous data about platform usage to help improve our services.

You can disable cookies from your browser settings, though this may limit some platform functionality.

7When Information Is Shared

k499 does not sell or rent your personal information to any third party. However, we may share your information in certain circumstances:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, or bank transfer to complete transactions.
• Technology partners: With technology service providers who assist in operating our platform, who are bound to comply with our strict privacy standards.
• Legal requirements: In response to a court order or a lawful request from a law enforcement agency.
• Fraud prevention: To assist in detecting and preventing financial crime or fraud.

Beyond the requirements listed above, we will not share your personal information with any third party without your full consent.

8Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide our services. Even after an account is closed, we may retain certain information for a defined period to meet legal, accounting, and regulatory requirements.

Once the retention period ends, we securely delete or anonymize the data so that your identity can no longer be identified.

9Security Measures

k499 uses industry-standard security technology to keep your information safe. Our security framework includes:

• SSL (Secure Socket Layer) encryption — secures all data exchanged between your browser and our servers.
• Password hashing and encryption — your password is never stored in plain text.
• Database encryption — all sensitive data stored is kept encrypted.
• Regular security audits and vulnerability testing.
• Restricted access controls — only authorized staff can access your information.
• Two-Factor Authentication.

While we make every effort to protect your information, no method on the internet is completely secure. If a security breach is suspected, we will notify you immediately.

10User Rights

You have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted — though full deletion may not be possible due to legal obligations.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be limited.
• Right to withdraw consent: You may withdraw any consent at any time.
• Right to lodge a complaint: If your privacy rights are violated, you may file a complaint with the relevant authority.

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable timeframe.

11Account Settings and Controls

By logging into your k499 account, you can review, update, or change your communication preferences at any time. You can further strengthen your account security by changing your password or enabling Two-Factor Authentication.

12Age Verification and Protection

k499 is for users aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21. We have age verification measures in place during the registration process.

If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account. If a parent or guardian believes their child has registered on this platform, please contact us.

13Policy Change Process

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notice will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will change.

Continuing to use our services after any changes means you agree to the revised policy. We therefore recommend that you review this policy regularly.

14Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali)

Our support team is available seven days a week, 24 hours a day, according to Bangladesh Standard Time (BST, UTC+6).