k499 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") form a legally binding agreement between the k499 platform ("Platform", "we", "k499") and all its users ("you", "member"). k499 is an online betting and casino platform providing services to the Bangladesh market.

By accessing this platform, creating an account, or using any service, you acknowledge that you have fully read, understood, and agreed to these terms. If you do not agree with any of the terms, please refrain from using this platform.

These terms and conditions have been prepared in Bengali and that is the original and governing version. In the event of any interpretive dispute, the Bengali text shall prevail.

2 Account Registration

By creating an account on k499, you agree to the following terms:

2.1 Single Account Policy

Each individual may create only one account. If a person holds multiple accounts, those accounts will be closed and the associated funds may be confiscated. If multiple members of the same household use the platform from the same device or IP address, our support team must be informed in advance.

2.2 Providing Accurate Information

All information provided at registration must be true, accurate, and complete. Providing false or incorrect information will result in account cancellation. If your information changes, please notify the support team immediately.

• Full legal name (as shown on your National ID)
• Active mobile number (Bangladeshi)
• Valid email address
• Correct date of birth

2.3 Account Security

Your account login details — username and password — must be kept completely confidential. Do not share this information with any third party. k499 will not be responsible for any unauthorized access to your account.

3 Age Verification and Identity Confirmation

k499 provides services only to users aged 21 and above. Use of this platform by minors is strictly prohibited.

3.1 Age Verification Process

k499 may request the following documents at any time to verify identity and age:

• Clear photos of both sides of the National ID (NID)
• Passport (if applicable)
• Birth registration certificate
• Bank statement or proof of payment method

3.2 Delays in Verification

k499 reserves the right to hold withdrawals until verification is complete. Failure to provide the required documents may result in account cancellation.

4 Deposit and Withdrawal Policy

Deposits and withdrawals on k499 can be made via bKash, Nagad, Rocket, and bank transfer.

4.1 Deposit Rules

• Minimum deposit amount: ৳100 (per method)
• Deposits must be made only from your own registered payment method
• Deposits from third-party accounts are strictly prohibited
• Deposited funds will be credited to your wallet after successful verification

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500
• Standard withdrawal processing time: 5–30 minutes
• Withdrawal requests will only be processed to verified payment methods
• Bonus wagering requirements must be met before withdrawing
• k499 may temporarily hold withdrawals in cases of fraud or suspicious transactions

4.3 Currency Policy

All transactions are conducted in Bangladeshi Taka (BDT / ৳). Claims related to exchange rates or currency conversion are not accepted.

5 Bonus and Promotion Terms

k499 offers various bonuses and promotional offers. Please read the following terms carefully before accepting these offers.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. To receive this bonus:

• The account must be fully verified
• A deposit must be made for the first time after registration
• Bonus wagering requirement: 20 times (20x)
• If the wagering requirement is not met, the bonus will be cancelled

5.2 Wagering Requirements

Withdrawals from the bonus can be made after wagering 20 times the bonus amount. For example, if the bonus is ৳1,000, you must place ৳20,000 in bets.

5.3 VIP Program

k499 has three VIP tiers: Bronze, Silver, and Gold. The weekly cashback rate increases as you move to a higher tier:

• Bronze tier: up to 0.4% weekly cashback
• Silver tier: up to 0.8% weekly cashback
• Gold tier: up to 1.2% weekly cashback

5.4 Reasons for Bonus Cancellation

• Attempting to claim bonuses from multiple accounts
• Claiming a bonus using a third-party payment method
• Any pattern of bonus abuse is detected
• Any dishonest behavior at k499's discretion

6 Betting and Gaming Rules

The following rules apply to placing bets and playing games on k499:

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled
• Bets placed incorrectly due to a technical error may be cancelled
• If a match or event is cancelled, the bet amount will be refunded
• k499's decision is final in determining bet outcomes

6.2 Sports Betting

Live and pre-match betting is available on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (FIFA, AFC), kabaddi, and other sports. Odds in live betting may change at any time.

6.3 Casino Games

Fair play is guaranteed across all casino games including slots, live casino, fishing games, and crash games. Game results are determined by a Random Number Generator (RNG) and tested by a third party.

6.4 System Error Policy

If incorrect odds, payments, or results are displayed due to a software or system error, k499 reserves the right to cancel that transaction. In such cases, only the original deposited amount will be refunded.

7 Prohibited Activities

The following activities are strictly prohibited on the k499 platform and will result in immediate account closure:

7.1 Fraud and Deception

• Creating an account using another person's identity
• Using fake or stolen payment methods
• Money laundering or illegal financial activities
• Attempting to hack the platform's system or software

7.2 Bonus Abuse

• Attempting to withdraw without meeting bonus requirements
• Collecting bonuses through multiple accounts
• Strategic betting to circumvent bonus terms

7.3 Other Prohibited Activities

• Placing bets using automated bots or software
• Harassing or threatening other members
• Assisting minors in creating accounts
• Attempting to interfere with platform security

8 Account Suspension and Closure

8.1 Account Closure by k499

k499 may suspend or permanently close an account without prior notice in the following circumstances:

• Any violation of these terms
• Failure to verify age or identity
• Fraud or fraudulent activity detected
• Extended inactivity (more than 12 months)
• Legal or regulatory reasons

8.2 Closing Your Account Yourself

You can request to close your own account at any time through our 24/7 support team. Any eligible balance must be withdrawn before the account is closed.

8.3 Inactive Account Policy

If there are no transactions for 12 consecutive months, the account will be marked as inactive. After this period, an administrative fee may apply to the balance. To reactivate an inactive account, please contact the support team.

9 Limitation of Liability

k499 accepts no liability in the following circumstances:

• Losses caused by technical failures or internet connection issues
• Issues related to third-party services (payment gateways, game providers)
• Losses caused by the user's own negligence or security breach
• Force majeure situations (natural disasters, political unrest, pandemics)
• Delays or failures caused by internet service providers

k499's total liability shall in no case exceed the value of the relevant transaction. k499 shall not be liable for indirect, incidental, or consequential losses.

10 Dispute Resolution

10.1 Complaint Submission Process

For any complaint or dispute, please contact our support team first. All complaints are reviewed honestly and promptly.

• Via live chat: Bengali support available 24/7
• Via email: [email protected]
• When submitting a complaint, please provide the transaction ID and relevant details

10.2 Resolution Timeframe

General complaints are resolved within 48 hours wherever possible. Complex disputes may take up to 7 business days. The relevant account may be temporarily restricted while the resolution process is ongoing.

10.3 Final Decision

In any dispute regarding bet outcomes, game results, and bonus calculations, k499's decision shall be final and binding, although reconsideration will be made if a clear technical error is proven.

11 Privacy & Data Protection

k499 places the highest importance on protecting your personal information. Detailed guidelines on the collection, use, and protection of personal data can be found in our Privacy Policy.

11.1 Use of Information

• Account verification and identity confirmation
• Transaction processing and financial security
• Improvement of customer service
• Compliance with applicable legal and regulatory obligations

11.2 Disclosure of Information to Third Parties

Personal information is not sold or shared with third parties without your consent. However, relevant information may be provided to relevant authorities for legal requirements, fraud prevention, or security purposes.

12 Changes and Amendments to Terms

k499 reserves the right to change, amend, or update these terms at any time. Changes will take effect from the date they are published on this page.

12.1 Notification

For significant changes, an effort will be made to notify members at their registered email address. However, it is your responsibility to review this page regularly. Continued use of the platform after changes indicates acceptance of the new terms.

12.2 Language and Legal Jurisdiction

These terms are written in Bengali and shall be interpreted in accordance with the relevant laws of Bangladesh. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain fully effective.

12.3 Contact Us

If you have any questions or need clarification about these terms, please contact our 24/7 support team:

• Live chat: Talk to us directly in Bengali, 24/7
• Email: [email protected]
• For information on responsible gaming: visit the Responsible Gaming page